If things go wrong

At Corner House Surgery we always try to offer an exceptional standard of care and service, but occasionally things may go wrong.  We take any complaint very seriously and have a system in place to resolve problems in a courteous and prompt manner.

Our complaints manager is Anita Hilton.  If you have a complaint that you wish to make any member of staff will listen to your complaint, take brief details and then pass them on to Anita.  If you wish to complain in writing please address your correspondence to Anita Hilton.

If a complaint is of a clinical nature it will normally be referred to the dentist concerned.

A detailed leaflet on our complaints system is available from Reception.

If any patient (or the patients representative) feels unable to complain to the Practice, a complaint can be made to

NHS Patients -
NHS England
PO Box 16738
Redditch
B97 9PT
0300 311 2233
email  england.contactus@nhs.net

Private Patients-
Dental Complaints Service
2 Lansdowne Road
Croydon
CR9 2ER

Further advice may also be sought from

The General Dental Council
37 Wimpole Street
London
W1M 8DQ